First I'd like to say, after a long week, Friday after the show Matt and Livvie called to sort out the shipping and size issues I was having. Now that is customer service. Second, I received the order in about a week. Being in Canada, that was amazing. Finally, this was bought as a birthday present and when my husband opened the package it blew him away. I did wash it as soon as it arrived so that he could wear it the same day. He says its the most comfortable hoodie he has ever had. When I sent of pic of his shit eating grin, Matt teased that hubby looked like kid rock. Im really looking forward to the next purchase. Thanks so much to Matt and Livvie, you are simply the best.